![]() ![]() If you had a negative experience, please explain what you would have done to correct that issue. if you previously communicated with the MTRS as an active member, please identify either a positive, or negative experience that you had with MTRS.ability to commit to a year-round schedule (no long-term seasonal travel).description of applicant’s level of proficiency in Microsoft Office products (specifically Outlook, Word and basic use of Excel).reasons why the applicant is applying for the position with MTRS as a Call Center Representative.The cover letter must address the following: Applicants will be considered on a rolling basis. Interested applicants who have a retirement date from the MTRS prior to July 1, 2022, are invited to submit (via email) a resume and a cover letter to the attention of the MTRS’s Director of Human Resources ( The position is open until filled. After a prescribed period that is based on the Call Center Representative’s demonstrated proficiency in the duties as outlined above, such representatives may also be considered by the management team for a hybrid telework schedule. Proficiency with using Web ApplicationsĪpplicants who are hired as a Call Center Representative will be asked to initially report to the office, which is located at 500 Rutherford Ave.Experience with Microsoft office suite, specifically Word and Excel required.Ability to follow instructions and function both independently and as a member of a team.Must be flexible and able to handle a multitude of tasks.Enthusiasm, a positive attitude, and the ability to maintain harmonious relationships with the membership, employers, members of the public and staff.Ability to communicate effectively and professionally, both in writing and in person, with internal and external customers.Ability to understand retirement laws and regulations, and learn MTRS functions and computer applications.General knowledge of services provided by the agency.Commitment to competent, compassionate and quality service at all times.Former educator and retired MTRS member prior to July 1, 2022. ![]() Perform other duties as assigned by either the Director or Assistant Director.Fully participate in training programs as assigned.Maintain open communications with Call Center staff and other departments to ensure that Contact Center Services staff are aware of trending topics and issues as they arise.Perform various data entry and other administrative services to support agency functions.Provide support for members using the Member Self Service (MSS) portal of the information system including but not limited to member enrollments, password re-sets and MSS estimates.Provide support to Contact Center Representatives regarding staffing the front desk as needed.Process certain member-submitted account maintenance forms in a consistent, timely and accurate manner, and pursuant to established workflows including but not limited to, Direct Deposit, W-4P, Address Change and Beneficiary Designation.Respond to general inquiries-received via phone, email and in person-from members, employers and constituent group representatives.Under the supervision of the Director and Assistant Director of Contact Center Services (“CCS”), the Call Center Representative is a member of the team responsible for providing general customer service to all MTRS members and constituents, as well as for performing basic member account maintenance by processing certain incoming forms and requests. Hours: Monday–Friday, 9:00 am–5:00 pm, with 30-minute lunch break 2-3 days per week.Status: Part-time contractor (no fringe benefits, will receive a W-2).Location: MTRS main office, 500 Rutherford Avenue, Suite 210, Charlestown, MA 02129.Functional title: Call Center Representative. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |